What leads to a crisis in organizations, which tools do they use and how has Corona changed the work of crisis managers?

Frank Roselieb and his team from Krisennavigator published a survey of 63 crisis professionals from D-A-CH last Friday. One result: Only every fifth crisis manager has more budget and staff during the pandemic. Technical accidents top the list of crisis cases. Two out of three organizations have now appointed crisis managers.

II think this one is not good: compared to 2019, the use of external consultants in crisis teams has almost halved. Only 33 percent - but that's still one in three crisis teams - call on the content expertise of people like me.

If the organizations are now able to do the work themselves - because they are well prepared and have trained - then that is understandable. On the other hand, it is my experience that, especially in a crisis, an external view beyond one's own involvement is always a helpful mirror and thus catalyst for decisions. We don't even want to talk about the additional workload that comes along ad hoc.

How do you see it?

#crisis prevention #doing it yourself #making sense

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